One-Day Professional Enrichment Courses
Everyone should take the opportunity to grow in place. As individual contributors, it’s our responsibility to learn new skills and improve ourselves. Personal and professional benefits can be immediately realized after applying these practical tips.
The Art of Feedback
Contrary to popular belief, feedback is not an occasion where an older employee simply imparts all of their invaluable wisdom upon a younger, lesser experienced colleague. To make the feedback relationship a success, there must be reciprocally tangible and intangible benefits for both mentee and mentor who is providing feedback. A study by Gartner found that mentoring resulted in a higher rate of promotions and salary increases for both mentees and mentors as compared to those who did not participate in any mentoring relationship. But results like these are null if neither person works to make the relationship a success. It takes consistent communication, respect, and ownership at both ends.
This course examines different behaviors and their effects on other people. The goal of this course is to prepare participants when handling potentially difficult situations. The key behaviors are effectiveness, assurance and confidence. As a result of attending the course, participants should be able to: Explain the differences between submissive, aggressive and assertive behavior, practice the skills of assertiveness and apply different assertiveness techniques in a variety of different situations.
Dealing with Change
This course provides practical, actionable advice on how to effectively kick-off or accelerate an organization’s Change Management strategy. Participants will learn about best practices around Change and Change Management and explore the specifics of a variety of real-world case studies. The facilitator also leads group discussions to assess the work environment, and explore how to develop best practices and identify gaps. Finally, participants walk through recommendations, identify areas for further investigation, and highlight the most effective next steps for their Change Management strategy.
Dealing with Difficult People
In this course, participants learn techniques and strategies that allow them to handle difficult conversations and difficult people with skill and confidence. Participants are engaged in practical and interactive discussions, exercises, and role plays that will change the way they see and respond to difficult people and difficult situations. Participants are given opportunities to practice these learned skills in a variety of contexts so that the skills can become second nature.
Listening and Memory Skills
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they’re shared and understood. This course will help you sharpen up your active listening and memory skills. Developing excellent communication skills requires sharp listening, memory and feedback skills. Contrary to the belief of many people that sharpening your memory takes a lot of time and effort, you don’t have to be a genius to quickly know, understand, and recall what you have read or learned. This course will help you improve both of these essential business communication skills.
Strategic Presentation Skills
The Strategic Presentation Skills topic introduces key principles and practical techniques that rapidly enhance executive presentations and briefings. Learn to project a powerful yet open presence, effectively interact with and influence others, and demonstrate a dynamic leadership style. These skills can be developed and refined to help boost confidence when presenting in front of others. Managers and professionals at all levels will benefit from this intensive, hands-on program.
Stress is defined as a feeling of emotional or physical tension. Emotional stress usually occurs when situations are considered difficult or unmanageable. Therefore, different people consider different situations stressful. This informative course delves into the core issues that cause stress in individuals and in the workplace. Ideas and helpful techniques are discussed to reduce or lessen these stressors.
Efficient time management is the key to getting the most out of your day—and to surviving the increased business pressure brought about by the recent economic turmoil. From managing e-mail to juggling multiple projects, this courses will help you reach your goals by learning how to budget your time wisely and effectively—and help you re-prioritize tasks on a moment’s notice.
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